FAQ

GENERAL

Where is PIPA Hotel Bangkok located?
PIPA Hotel Bangkok is on Sukhumvit 11, a short walk from BTS Nana. Our address is 16 Sukhumvit Rd., Bangkok 10110.

What’s the best way to contact the hotel?
Email us at:
✉️ reservations@pipahotelbangkok.com
✉️ enquiry@pipahotelbangkok.com
We aim to reply within 24 hours. If you don’t hear back, please check your spam folder.

What time is check-in and check-out?
Check-in: 3:00 PM
Check-out: 12:00 PM

Can I request early check-in or late check-out?
We’ll do our best to accommodate.
✔️ To guarantee early check-in, we recommend booking the night before.
✔️ Late check-out until 6 PM: 50% of the nightly rate
✔️ After 6 PM: Full nightly rate applies

Do you charge for additional guests?
There’s no extra charge, but all guests must present ID at reception. Please check with us to confirm your room’s guest capacity.

Is Wi-Fi free?
Yes! Fast, free Wi-Fi is available throughout the hotel.

Can I store luggage before check-in or after check-out?
Absolutely. We’ll store your bags free of charge until your room is ready or your transport arrives.

Can I send a package to the hotel?
Sure, just address it to:
PIPA Hotel Bangkok, 16 Sukhumvit Rd., Bangkok 10110
You can collect it on arrival or receive deliveries during your stay.

Do you have a business centre?
We don’t have a dedicated space, but our team can assist with printing, scanning, or other basic services. Dial 0 from your room.

Is there a swimming pool?
Yes — a saltwater pool on the 5th floor.
✔️ 112.8 sqm
✔️ 0.6m deep (kids) and 1.2m (adults)

Is there a gym?
Yes — our 24-hour fitness centre is on the 5th floor.

Do you have a spa or massage services?
Not on-site, but our concierge can recommend trusted spas nearby.

What’s your smoking policy?
PIPA Hotel Bangkok is a smoke-free property (including e-cigarettes). Please use the designated outdoor area. A cleaning fee applies for in-room smoking.

How much is breakfast?
THB 470 net per adult / THB 235 net per child.

What time is breakfast?
Breakfast is served at Pacifico, 6:00 AM to 10:30 AM.

Do you serve halal, vegan, or gluten-free food?
Yes — please let us know your preferences in advance at reservations@pipahotelbangkok.com.

Do you offer room service?
Yes — from 6:30 PM to 11:00 PM.

Is there a doctor on call?
Yes — reception can assist 24/7. Just dial 0 from your room for help.

How far is the nearest hospital?
Bumrungrad International Hospital is 800m away — a 5-minute drive.

Do you provide wheelchairs?
Yes — let us know in advance and we’ll have one ready.

What is the voltage in Thailand?
220–240V, 50Hz. All rooms have USB Type A & Type C electric socket.

Are pets allowed?
Sorry — we currently operate a no-pet policy.