FAQsYour Complete Guide to PIPA Hotel, Bangkok

Welcome to PIPA Hotel Bangkok, your 4-star lifestyle hotel in the heart of Sukhumvit 11! We’ve compiled these comprehensive FAQs to answer all your hotel reservation questions and make your stay as seamless as possible. Whether you’re browsing the reviews for PIPA Hotel Bangkok or planning your first visit, you’ll find everything you need to know right here.

General Information

Where is PIPA Hotel Bangkok located?

PIPA Hotel Bangkok is ideally located at 16 Sukhumvit Road on the vibrant Sukhumvit 11, just a short stroll from the BTS Nana station. Our prime location puts you at the heart of Bangkok’s most dynamic district, steps away from Terminal 21, CentralWorld, and the EmSphere shopping complex.

This stylish 4-star lifestyle hotel offers the perfect balance between a convenient city-centre location and a peaceful sanctuary. Whether you’re here for business or leisure, you’re close to Bangkok’s best shopping malls, dining and nightlife areas, yet far enough away to enjoy tranquil days.

What’s the best way to contact the hotel?

If you’ve questions, reach out to us via email:

Our team aims to respond within 24 hours. If you haven’t heard back, please check your spam folder. We’re here to ensure every aspect of your stay is perfect from the moment you reach out.

What time is check-in and check-out?

This is one of the most common frequently asked questions by hotel guests, and we want you to feel at home the moment you arrive. Check-in begins at 3pm and check-out is at 12pm. These timings allow us to prepare your room to perfection.

Can I request early check-in or late check-out?

Absolutely! We understand that travel schedules don’t always align perfectly. At PIPA Hotel, we’ll do our very best to accommodate your needs.

To guarantee early check-in, we recommend booking the night before.

For late check-out:

  • Until 6pm: 50% of the nightly rate
  • After 6pm: Full nightly rate applies

Just let us know your plans when making your hotel reservation and we’ll make it work!

Do you charge for additional guests?

There’s no extra charge for additional guests at PIPA Hotel, Bangkok! All guests simply need to present a valid ID at the reception. We do ask that you check with us to confirm your room’s maximum guest capacity to ensure everyone’s comfort.

Can PIPA Hotel Bangkok accommodate families or larger groups?

Absolutely! PIPA Hotel is designed with young travellers, couples, and families in mind. We offer a variety of room configurations perfect for groups:

  • Family Connecting Rooms (64 sqm): Two linked rooms with separate bathrooms
  • Premier Family (42 sqm): King bed plus single bed with pantry and dining essentials
  • Premier Triple (42 sqm): Three single beds with plenty of space
  • Pipa Two-Bedroom Suite (96 sqm): King bedroom, twin bedroom, and a generous living area

What is the policy regarding security deposits?

For peace of mind during your stay, we may request a security deposit upon check-in. This is standard practice for many hotels in Bangkok, and it is fully refundable upon check-out, provided there are no damages or outstanding charges. The exact amount may vary depending on room type and length of stay. If you have any questions, our team will be happy to clarify before your arrival.

Amenities & Services

Is Wi-Fi free?

Yes! Fast, complimentary high-speed fiber-optic Wi-Fi is available throughout the hotel, in all 171 rooms and suites, public areas, and our rooftop sanctuary. Stay connected whether you’re working remotely or sharing your Bangkok adventures on social media.

Can I store luggage before check-in or after check-out?

Of course! We’re happy to store your luggage free of charge before check-in or after check-out. Whether you arrive early or want to explore Bangkok after checking out, your bags will be safe with us. Just head to the reception and our team will take care of everything, perfect for when you want to squeeze in last-minute shopping at Terminal 21 or explore attractions near PIPA Hotel.

Can I send a package to the hotel?

Absolutely! If you need to receive packages or documents during your stay, simply address them to:

PIPA Hotel Bangkok
16 Sukhumvit Road, Bangkok 10110

You may collect your package upon arrival or receive deliveries during your stay. Just let us know if you’re expecting something.

Do you have a business centre?

While we don’t have a dedicated business centre, our team is ready to assist with printing, scanning, or other basic business services. Simply dial 0 from your room and we’ll help you out. For extended work sessions, you’ll find desk space in your room, along with complimentary high-speed Wi-Fi, ideal for digital nomads and business travellers.

Is there a swimming pool?

Yes! One of the highlights of PIPA Hotel is our saltwater pool on the 5th floor. Measuring 112.8 sqm with depths of 0.6m (ideal for kids) and 1.2m (for adults), it’s the perfect spot to unwind after exploring Bangkok’s bustling streets. Swim beneath the skyline with views over Sukhumvit, an experience frequently mentioned in reviews of PIPA Hotel, Bangkok.

Is there a gym?

Yes! You can stay active at our 24-hour fitness centre located on the 5th floor. Whether you prefer early-morning or late-evening workouts, our fitness centre is equipped to help you maintain your routine. After exercising, you can take a refreshing dip in the adjacent saltwater pool; all part of the lifestyle you can experience at our 4-star hotel in Bangkok.

Does the hotel provide laundry services?

Yes, we offer laundry services for your convenience. Simply contact the reception (dial 0 from your room) for pricing and turnaround times. We understand that looking fresh matters, especially when you’re out enjoying Bangkok’s vibrant nightlife and dining scene on Sukhumvit 11.

Is there a provision for extra bedding?

Yes, extra blankets, pillows, or roll-away beds are available upon request, subject to room capacity and availability. Contact our reception, and we’ll be happy to assist.

Can I book a guided tour or local experiences through the hotel?

Definitely! Our concierge can help arrange guided tours and local experiences tailored to your interests. Located in the heart of Sukhumvit 11, we’re perfectly positioned to recommend:

  • Shopping tours to nearby Terminal 21, EmSphere, and CentralWorld
  • Cultural and temples visits
  • Food tours
  • Nightlife experiences
  • Day trips to floating markets

Just ask at reception, and we’ll help you plan memorable Bangkok experiences.

What languages do the staff at PIPA Hotel speak?

Our multilingual team primarily speaks English and Thai, ensuring smooth communication with international and local guests alike.

Do you have a spa or massage services?

While PIPA Hotel doesn’t have an on-site spa, our concierge can recommend spas and massage services right in the neighborhood. Sukhumvit 11 and the surrounding area are home to some of Bangkok’s finest wellness centres, many just a short walk away. Whether you’re seeking traditional Thai massage or luxurious spa treatments, we’ll point you to the perfect spot to unwind after a day exploring the city.

How does one reach the hotel from Suvarnabhumi Airport?

Getting to PIPA Hotel Bangkok from Suvarnabhumi Airport is easy:

  • Airport Rail Link + BTS: Take the Airport Rail Link to Phaya Thai, transfer to the BTS Sukhumvit Line and get off at Nana station. The hotel is a 5-minute walk from there.
  • Taxi/e-hailing: Approximately 45 to 60 minutes, depending on traffic (around THB 400-500).
  • Private transfer: Available upon request

Our convenient Sukhumvit 11 location makes us easily accessible, while keeping you close to everything Bangkok has to offer.

Do you provide airport shuttle service?

Please contact our front desk at least 24 hours before arrival to arrange for airport shuttle service. We also offer complimentary shuttle service to the BTS Nana station and Terminal 21.

Dining & Dietary Needs

How much is breakfast?

Breakfast at PIPA Hotel is THB 470 nett per adult and THB 235 nett per child. Served at our restaurant, Pacifico, breakfast is a culinary journey featuring international favourites and local Thai specialties. Guests of PIPA Hotel Bangkok often highlight our breakfast selection in reviews.

What time is breakfast?

Start your day at Pacifico, where breakfast is served from 6am to 10:30am. Whether you’re an early riser eager to beat the crowds at nearby shopping malls or prefer a leisurely morning, our flexible breakfast hours accommodate all schedules.

Do you cater to special dietary requirements?

Yes, we do! At PIPA Hotel Bangkok, we’re happy to accommodate halal, vegan, gluten-free, and other dietary preferences. Please inform us in advance by emailing reservations@pipahotelbangkok.com.

Do you offer room service?

Yes! Room service is available from 6:30pm to 11pm.

Health & Safety

Is there a doctor on call?

Yes, medical assistance is available 24/7. If you need a doctor during your stay, dial 0 from your room and the reception will coordinate everything. Your health and safety are our top priorities and we ensure help is always available when you need it.

How far is the nearest hospital?

Bumrungrad International Hospital, one of Bangkok’s most renowned medical facilities, is just 800 metres away, approximately a 5-minute drive from PIPA Hotel.

Do you provide wheelchairs?

Yes, PIPA Hotel Bangkok is committed to accessibility. If you require a wheelchair during your stay with us, please let us know in advance and we’ll have one ready for you upon arrival. Just mention this when making your hotel reservation and our team will take care of everything to ensure your comfort.

Policies & Practicalities

What’s your smoking policy?

PIPA Hotel Bangkok is a completely smoke-free property, including e-cigarettes. We maintain this policy to ensure a fresh, clean environment for all guests. If you need to smoke, please use the designated outdoor area. Please note that a cleaning fee applies if smoking occurs in rooms.

What is the voltage in Thailand?

Thailand uses 220-240V, 50Hz. All rooms at PIPA Hotel are equipped with USB Type A and Type C outlets, so you can charge your devices directly without adapters.

Are pets allowed?

Unfortunately, PIPA Hotel Bangkok currently operates a no-pet policy. We understand that pets are part of the family, but to ensure the comfort of all guests, including those with allergies, we’re unable to accommodate furkids at this time. We appreciate your understanding in this matter.

Is there parking available for guests?

Please contact us directly at reservations@pipahotelbangkok.com or enquiry@pipahotelbangkok.com to inquire about parking availability, rates, and arrangements. Given our central Sukhumvit 11 location near BTS Nana, many guests find public transportation incredibly convenient. Plus, we offer complimentary shuttle service to BTS Nana and Terminal 21.

Why Choose PIPA Hotel Bangkok?

PIPA Hotel Bangkok is more than just a place to stay. Our stylish 4-star lifestyle hotel on Sukhumvit 11 offers a carefully curated experience.

  • Prime location: Near BTS Nana, Terminal 21, EmSphere, and Bangkok’s vibrant nightlife
  • Thoughtful design: 171 rooms and suites, with golden hues and modern amenities
  • Complete facilities: Rooftop saltwater pool, 24-hour gym, and dining venues
  • Personalised service: Multilingual staff ready to assist you throughout your stay
  • Various room layout: Choices to suit young travellers, couples, and families

Ready to experience PIPA Hotel Bangkok?

Book your stay directly through our website for the best rates, exclusive perks, and priority check-in.

Make time for dreams at PIPA Hotel, your sanctuary in the heart of Bangkok.